Refund policy

REFUND POLICY

At My Pet's Best Life, your satisfaction — and your pet's happiness — is our priority.

Returns We accept return requests within 30 days of delivery. To be eligible, items must be unused, in original packaging, and in the same condition received. To initiate a return, contact us at [your email] with your order number and reason for return.

Damaged or Incorrect Items  If your item arrives damaged or you received the wrong product, please contact us within 7 days of delivery with photos and we will send a replacement or issue a full refund at no cost to you.

Non-Returnable Items  For hygiene reasons, the following cannot be returned: pet food, treats, grooming items that have been opened, and personalized products.

Refunds  Once your return is received and inspected, we will notify you of approval or rejection. Approved refunds are processed within 5–7 business days to your original payment method.

Exchanges  We replace items only if defective or damaged. Contact us at triscot25@gmail.com to arrange an exchange.